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Returns Policy


Ladyburg LLC 's return policy offers an unconditional guarantee, if you are not satisfied with the quality of our products simply return the unused products within 10 days from the time of receiving it to the address below for a full credit of the product price at the time of sale in the form of a Gift Certificate redeemable in our retail shop or an online credit to be used in our online store. Shipping costs for products that are returned are the responsibility of the purchaser, not Ladyburg LLC. Ladyburg LLC has the right to refuse any returns. Any Additional Questions please feel free to contact us by email or by calling us during normal business hours.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a gift card or online credit will be issued to you within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@ladyburg.com and send your item to: 726 Caroline St. Fredericksburg Virginia US 22401.

Shipping
To return your product, you should mail your product to: 726 Caroline St. Fredericksburg Virginia US 22401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.